Recently, several past clients have reached out asking for what they called a “ten-year touch-up". These are strong, successful practices with solid cultures, loyal teams, and capable leadership. We worked together years ago for a reason—good systems were put in place, and they worked.

But after spending just one dayback on site, one thing became very clear: this profession has quickly changed.

Systems that were effective ten years ago are no longer current, and in many cases, they’re no longer serving the practice as well as they should. That realization was an eye-opener.

Despite continued success, strong teams, and trust in leadership, these offices were running on out dated work flows. To stay competitive and better serve today’s patients—and tomorrow’s—they need a re-boot.

That re-boot touches every part of the patient journey:

·       Reframing the new patient call with the intention of a Same-DayStart

·       Ensuring the entire team mindset supports that goal—and can execute it

·       Preparing the Treatment Coordinator to confidently answer questions, overcome objections, and present financials with insurance information ready

·       Aligning the clinical team on what a Same-Day Start actually looks like—without adding stress to the schedule or disrupting existing patients

·       Updating financial presentations and communication systems to meet patients where they are—texting, clarity, and speed

·       Refining thecountless “small” processes that have evolved over the past decade but are often overlooked

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Along the way, we also uncovered opportunities to reduce merchant fees and increase net profitability—without increasing volume or pressure.

That’s why we’re introducing The Ten Year Touch Up.

If it’s been years since we last worked together and you want to be sure your systems are current, efficient, and aligned with today’s patient expectations, this is your opportunity to re-engage.

Strong practices don’t fall behind because they fail—they fall behind because they stay the same. And in today’s orthodontic world, ten-year-old systems simply don’t keep up.

If you’re ready for a tune-up,give us a call.

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