Nicole brings a wealth of international knowledge to our clients. In her 20+ year career she has supported offices across Canada in both dental and orthodontic roles which included; office management, treatment coordinating, assisting and reception. In addition, Nicole has participated in numerous clinics across the Americas on new patient experience best practices and dental marketing trends. Nicole is also supporting our European clients as we continue to grow our global presence.
Nicole understands that the dental industry is a highly competitive market and that the differentiating factor of any practice is the customer experience. With that in mind, she works with her clients using a “customer back” model in which our proven Strategix frameworks are leveraged to amplify office and employee efficiencies to drive profitability. This is where Nicole’s energy and enthusiasm in the space of operation management is truly infectious.
Nicole has always demonstrated a Learner Mindset and not only strives to share the practices that she has seen generate proven results, but is equally as eager to learn, share and ideate on new ways of working. This ensures that your practice is receiving a tailored solution that focuses on liberating the doctors from burdensome tasks while increasing time for value-added activities.
Outside of work Nicole enjoys learning languages, cycling with her children and learning the nuances of regional wines.