Policy, Procedures and Systems…oh my!

A trip down the yellow brick road in a dental practice may have some challenges. When you come to a “Y” what do you do? How does the team respond? Do they know what is expected?  How will they make decisions?

In creating a clear policy and procedures manual customized to your practice in a easy to read format, your team will know what is expected. And their actions will reflect your practice values. Once the manual is complete, you and your amazing team will be skipping down the yellow brick road to success!

What does Policy mean?

It’s a clear and simple statement to guide decision-making on day-to-day tasks.

What are Procedures?

They explain how to preform the tasks in a series of steps to be followed, in order to reach the end result.

Here are some simple steps to use to help you get started:

  1. Design and develop the plan by setting up meetings to provide the outlet for brainstorming and team input.
  2. Discovery what procedures you want to work on.
  3. Gather the information needed to create the written procedure.
  4. Create a policy statement for the day-to-day action.
  5. What is the purpose of the policy and who is responsible and accountable.
  6. Provide training and put it all into action.
  7. Monitor the results and adjust where needed.
  8. Watch your manual grow with each step by step document.

Together these systems can empower your team members to be successful in all they do. Capture, organize, structure, hone and document all your existing systems and procedures, which will create consistent service, eliminate redundancy and increase production. Oh my!

The old adage of work smarter not harder comes to mind.  Lots of work in the beginning but it will pay off.  You will notice team members doing their job more effectively, efficiently and happily…click your ruby red slippers and say, “there is no place like work!”

Strategix Dental Consultants have the tried and true processes to help in creating policies for your practice. Contact us today and we would love to help in customizing your journey.

  • Michelle Podulsky posted February 24, 2016