A great way to find out what your patients needs or wants are about dentistry is to simply ask. We may get caught up and convince ourselves that we know what our patients want but the only way to really know what is most important to them is to ASK. You want to protect and enhance your […]

The Power of the Schedule

In my expert opinion, the scheduling template is the most important system in an orthodontic practice.  It can make or break a day, week, month or even a year. To maximize doctor and team member time, a “Doctor Time” focused template is critical to maximizing efficiency and driving success.  When running perfectly in-sync, everyone knows […]

Building Your Peak
 Performance Team

The most successful dental practices create an environment that consciously and consistently attracts and retains peak performers. How do they do it? The environment must be tough enough to encourage people to consistently do their best, loose enough to give them freedom to excel at their work, and the opportunity to experience profound personal and […]

Your ‘TEAM’ Is The Key To Your Success

How Well Do You Know Your Team? Knowing and understanding your team means that you have invested the time to identify what their strengths are and what is required to motivate them. Clearly Define Roles & Responsibilities. You need to effectively and clearly define the roles and responsibilities of those on your team.  You may […]

The Secret for Successful Orientation and Training

How can you maximize the potential of each new person that joins your team while at the same time keeping the passion alive for those that have worked with you for a while? This is one of the biggest challenges employers face. And the challenge is destined to gain even more significance. Research shows that […]

How to Conduct 
- Great Job Interviews

Dental offices that use “best practices” in interviewing, and are extremely effective in consistently hiring top performers, have developed and documented a great systematic job interview process. Utilizing an effective interview process will enable you to objectively select the person that is the right fit for your practice. Finding individuals whose strengths enhance your practice […]

Hiring the Right Person

Your Dental Practice is filled with a diverse and highly skilled group of people who are hopefully as committed to teamwork and respect as they are to excellence and results. The challenge in hiring is to select new team members that are the right ‘fit’ for your Practice to ensure things continue to progress in […]

Mastering Treatment Coordinating

“You have one chance to make a first impression.” Can you believe 2015 is almost half over? Have the changes you wanted to make in 2015 been implemented? The Canadian market is more volatile than ever with oil having dipped below 50 USD/barrel and our dollar below $.80 for the first time since April 2009. […]

Customer Service…

What Do You Expect?…. Customer service. It is defined as the provision of service to customers before, during and after a purchase. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest”. You know our world is forever changing and evolving… and sometimes, […]

The ‘New Reality’ is that Social Media is not a Fad, it is Here to Stay!

Let’s start by answering the million-dollar question… Should your dental practice be on Facebook, LinkedIn, Twitter, Instagram, Google+ and other social media sites? – Ummmm YES, YES and…YES! Why? – Because your patients are!! Social media marketing is a great way to spread the word about your practice and has the potential to help you […]